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Technical Support

Technical Support at Play’n GO is responsible for managing technical aspects of our service. The Technical Support agent will work closely with our NOC department to solve client issues in a timely manner by providing top-quality technical service and to ensure customer satisfaction is achieved and Service Level Agreements are met.

Key Responsibilities/Duties:
• Respond promptly and effectively to incoming or outgoing communication through the ticketing system and exhibiting high levels of attention to detail 
• Provide technical support to our Play’n GO clients
• Ensure that client issues are followed up and resolved in a timely manner and within SLAs
• Provide feedback with regards to recurring client issues to Team Leaders and relevant internal department where applicable
• Work closely with other departments in the organization such as Operations, Devs and Account Management 
• Job involves working shifts/ nights and weekends
• Possibility of growth within the company

Essential Skills & Experience: 
• Excellent spoken and written English 
• Server to Server log analysis
• A team player with a ‘can do’ attitude
• Working night and early morning shifts 
• Organized and punctual 

We are looking for team players that thrive in a dynamic environment. Moreover, we believe you are an enthusiastic, humble and sociable person who will contribute to maintain the positive and stimulating atmosphere that characterizes Play‘n GO. We expect you to be very passionate about what you do and to see this as more than just a job. We are offering you a challenging opportunity where you can develop both personally as well as professionally.

We are offering you a challenging opportunity in a fast-growing company where you can develop both personally as well as professionally. The position is to be appointed as soon as possible, so please, send your application today!
If you have questions, please contact Liana Mifsud at liana.mifsud@playngo.com Applications should be sent through our website www.playngo.com.


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The Gaming Pros

We are a young, entrepreneurial company with a passion to deliver cutting edge products, both technologically and commercially. We strive to provide a creative and inspiring workplace based on our core values - Trust, Quality and Energy. At Play’n GO you have the opportunity to take part in and influence the development of new products, from the earliest creation phase all the way through the entire lifespan of a product.

It is of outmost importance that all employees feel comfortable and enjoy each other’s company. We see wellness and joint activities as a natural part of our work. We work in creative and attractive premises with an activity based A2 concept that encourages cooperation and creativity throughout the company.

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